Refund policy

Return & Refund Policy

Each product is made to order through our fulfillment partner, so we do not accept returns or exchanges for:

• Wrong size

• Change of mind

• Ordering the wrong item

• Buyer’s remorse

However, if your item arrives damaged, misprinted, or defective, we will replace it at no cost to you.

Damaged / Wrong / Defective Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at thisishaal@gmail.com.
Include:

• Your order number

• Photos of the issue

We’ll send a free replacement or issue a refund.

Lost Package

If tracking shows your package is lost, contact us. We will work with our fulfillment team to investigate. A replacement may be issued after confirmation.

Wrong Address

If the address you provided was incorrect:

• We cannot issue a refund

• A reshipment fee may apply once the package is returned to us or our fulfillment center

Unauthorized Returns

We do not accept returned items sent back to us or our supplier without approval.

Thank you for supporting our small brand :)